Overview
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.Grocio.in website or GROCIO Mobile App.
The www.Grocio.in is owned and operated by Team Grocio. By using the website, you agree to be bound by these terms and conditions. Please read them carefully.
Website and App Access
We grant you a limited, revocable permit to access and make personal use of the website as our customer. However, you are not permitted to:
Reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or other content (“Website Content”) for any commercial purpose, except as expressly provided;
Use of robot, spider,data mining, extraction tool or process to monitor, extract or copy Website Content (except in the operation or use of internet “search engines,” hit counters or similar technology);
Use of any meta tags, search terms, key terms, or usage of website’s name or trademarks.
Engage in any activity that interferes with the website or another user’s ability to use the website;
Modify, create derivative works from reverse engineer, decompile or disassemble any technology used to provide the website and the services offered on the website; or
Assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.
Any use of the website or Website Content that is not expressly authorized herein is prohibited and immediately terminates the permission granted.
Communications
You agree to receive communications from us by email, messages and app notifications. You agree that all agreements, notices, disclosures and other communications that we provide to you by email satisfy any legal requirement that will be in writing.
Your Account
If you use our website or app, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove ,edit content, or cancel orders in our sole discretion.
Your Orders
Grocio has full rights to Cancel/Reschedule orders without confirming with a customer or blocks him/her from our delivery list. For Cash on Delivery (COD) orders for more than Rs. 1000 the address verification is done prior to the the delivery of goods.
Your Payments
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction. If the a ccount of the Cardholder has exceeded the preset limit mutually agreed by us with our payment partner and or acquiring bank from time to time.
Promotional Offer
For availing Rs. 50 off on first 10 orders in 30 dayes form registration date (for a unique address, not use many customers for a same address) If any user done that we block or reverse the promotional amount. minimum order amount must be more than or equal to 500rs including delivery charges.
Copyright
Website and APP Content is our property and is protected by copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product. All Website Content that is not our property is used with permission.
Trademarks
Certain graphics, logos, page headers, button icons, scripts, and service names are trademarks, service marks, or trade dress of our company or our affiliated companies. Our trademarks and trade dress may not be used for any commercial or other purposes without our prior written consent.
Complaints
We honor the intellectual property rights of others. If you believe that your work has been copied or used on the website in a way that constitutes copyright or trademark infringement, please notify us by sending us an email to info@grocio.in. Except in limited instances under authorized agreements, we do not reproduce or manufacture the products offered on our site, but rather we purchase or license products from third party suppliers that represent to us that they have sufficient rights to allow us to display and sell the products on the website. Upon receipt of any bona fide claim of infringement, or upon becoming aware of any actual or alleged infringement by any other means, we will remove such actual or alleged infringing product(s) from the website and/or cease sales of the product(s) pending our investigation.
Limitation of Liability
We do not accept the responsibility that the website or APP, its servers, or email sent from the website are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages.
Applicable Law
By visiting the website or APP, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and us relating to the use of this website. The place of jurisdiction shall be exclusively in Gautam Buddh Nagar.
Change without notice and Severability
We reserve the right to make changes to our site, policies, and these Terms of Use at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.
Gift Box:-
This Policy becomes applicable when a customer refers GROCIO to another customer and the new cuatomer login using the referral code of existing customer.
The validity of Gift Box amount will be only limited to active customers, once User is deactivated he/she will not be able to use the benefit.
If user hasn't been placed any order for 50 days, He/she will be treated as deactivated and all his Gift box amount will be reset to zero.
This e-wallet will be recharged only through referee order or using voucher code issued by Team.
This wallet cannot be recharged using any mode of online or offline payment.
Gift box products can't be purchased separately and will be delivered only with the placed order.
The user can avail gift items as per their order amount, Minimum eligibility to avail gifts is Rs.500 (per Order).
Smart Baskets:-
New users can't avail the additional discount of 2% on smart baskets right away, for availing additional discount on your smart basket products user has to create his/her smart basket 24 Hrs. prior, to avail discounts from next orders.
The user has to first order a standard or express delivery before availing the benefits of Smart basket.
Additional 2% Discount is only applicable to Weekly & Monthly Basket, there is no 2% additional discount on Daily Basket.
The daily basket will be delivered on daily basis and is subjected to money available in grocio e-wallet and the delivery cycle will stop in case the wallet runs out of money.
Weekly & Monthly Basket Products will be delivered on a Weekly basis. After confirming with the customer. If, order not confirmed then basket will be postponed and services will be resumed only after contacting Grocio customer services.
If a consumer is adding new products to their existing smart-basket, he/she will not be able to avail the additional discount right away, they have to wait for 24 hours to process their basket and avail additional discount.
Minimum order value for Daily Basket Products with Free Delivery (Singal order delivery free in a day) is Rs100 & For Weekly & Monthly Baskets minimum order is Rs. 599. With Free Delivery.
Return Policy - Time Limits:
1. Perishable goods: At the time of delivery.
2. Other goods : Within 7 days from the delivery date.
